Refund policy

At Furzi, We Want Tails Wagging

If something isn't quite right, we're here to help.

CHANGE OF MIND & INCORRECT SIZING 

Need a different size or changed your mind? We’re happy to offer an exchange or refund, provided the following conditions are met:

• Item(s) initiated for return within 45 days of receiving the item.
• Item(s) must be returned in new condition, with original packaging. 

You can return your item(s) with the carrier of your choice, please note: 

• We do not offer return labels and customers are responsible for return shipping costs.

SALE ITEMS

• Items on sale are not accepted for exchanges due to change or mind or size swaps. 
  

If you're unsure whether your item is eligible, please contact us.

FAULTY OR DEFECTIVE ITEMS

We are so sorry to hear this. If your order arrives faulty, defective or differs from what you ordered, please contact us as soon as possible.

Email us at: support@shopfurzi.com

Please include in your email:

• Your order number
• Clear photograph of the issue

We aim to respond within 48 hours.

HOW TO REQUEST A RETURN OR EXHANGE 

Contact Furzi at support@shopfurzi.com. Email our team with your order number and reason for return.

We will endeavour to respond within 48 hours, once approved, we will provide return instructions. We'll confirm whether your item is eligible and provide return instructions.