Use a soft measuring tape to measure around your dog's neck. You should be able to comfortably fit two fingers between the tape and your dog's neck. Refer to our size guide.

If your dog's measurement falls between two sizes, we generally recommend choosing the larger size for a more comfortable fit.

Our collars are currently designed for small to medium-sized dogs. We're actively working on expanding our size range so that larger breeds can enjoy a FURZI collar too.

Always refer to the sizing chart and measure your dog's neck for the best fit.

Absolutely. Personalise your FURZI collar with alphabet letter charms and your choice of four fun symbols to create a collar that's uniquely theirs.

We'll do our best to help. If you need to cancel, update, or make changes to your order or delivery address, please contact us as soon as possible at support@shopfurzi.com. Once your order has been assigned a tracking number, we are unable to make changes.

We recommend wiping your collar with a damp cloth and mild soap. Allow it to air dry completely before use.

Yes, FURZI collars and charms are waterproof and easy to clean.

Delivery times vary depending on your location. Estimated shipping timeframes can be found on our shipping policy page.

Absolutely. Once your order has been dispatched, you'll receive a tracking email so you can follow your parcel every step of the way.

Yes. We offer exchanges for eligible items if the size isn't quite right. Please refer to our Returns & Exchanges Policy for full details.

Please contact us as soon as possible with photos of the issue. We'll work with you to resolve the problem promptly.